Chair of Public Administration & Public Policy
Laurin Friedrich
Laurin Friedrich is affiliated with the research project Biases in Administrative Service Encounters: Transitioning from Human to Artificial Intelligence at the ZU. He also works as a doctoral researcher at the Institute for Political Science at theUniversity of Duisburg-Essen.
In his research, Laurin is interested in street-level bureaucracies, their interactions with citizens and how they are affected by and shape the broader relationship between politics, public administration, and society. He has a specific focus on behavioural approaches and methods.
Laurin holds a master’s degree from the University of Konstanz and a bachelor’s degree from the Ruhr-University of Bochum.
Publications
Peer-Reviewed Journal Articles
Friedrich,
L. & Eckhard, S. (2025). Inequality in frontline communication: Bureaucrats talk differently to men and women. Journal of Public Administration Research and Theory, 1-15. https://doi.org/10.1093/jopart/muaf036
Eckhard, S. & Friedrich, L. (2025). The Language of Public Encounters: Computational Measures of Complexity and Emotionality in Spoken Bureaucratic Communication. Social Policy & Administration, 1-12. https://doi.org/10.1111/spol.70042
Friedrich, L. (2025). Coping with political-ideological pressure: How street-level bureaucrats shield policy implementation from politicization. Governance, 38(4), 1-13. doi.org/10.1111/gove.70052
Eckhard, S., & Friedrich, L. (2024). Linguistic features of public service encounters: How spoken administrative language affects citizen satisfaction. Journal of Public Administration Research and Theory, 34(1), 122-135. doi.org/10.1093/jopart/muac052.
Eckhard, S., Friedrich, L., Hautli-Janisz, A., Mueden, V., & Espinoza, I. (2024). A taxonomy of administrative language in public service encounters. International Public Management Journal, 27(1), 60-75. doi.org/10.1080/10967494.2022.2075062.
Espinoza, I., Frenzel, S., Friedrich, L., Siskou, W., Eckhard, S., & Hautli, A. (2024). PSE v1.0: The First Open Access Corpus of Public Service Encounters. Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024). 13315–13320. https://aclanthology.org/volumes/2024.lrec-main/.
Siskou, W., Friedrich, L., Eckhard, S., Espinoza, I., & Hautli-Janisz, A. (2022). Measuring Plain Language in Public Service Encounters. Proceedings of the 2nd Workshop on Computational Linguistics for Political Text Analysis (CPSS-2022), 27-35. https://old.gscl.org/en/arbeitskreise/cpss/cpss-2022/workshop-proceedings-2022.
Other Publications
Friedrich, L. (2025). Verwaltungspolitik und bürokratischer Widerstand in Zeiten populistischer Regierungen: Verwaltungswissenschaftliche Perspektiven auf die autoritäre Krise liberaler Demokratien. Über Politik aus der Wissenschaft. https://doi.org/10.17185/politik-wissenschaft/20250317
Eckhard, S. & Friedrich, L. (2022). Kommunikation ist alles - Wie gesprochene Verwaltungssprache die Bürgerzufriedenheit erhöhen kann. Behördenspiegel, 08/2022.
Friedrich, L. & Eckhard, S. (2019). Review of: Bogumil,
Jörg, Burgi, Martin, Kuhlmann, Sabine, Hafner, Jonas, Heuberger, Moritz &
Krönke, Christoph (2018). Bessere Verwaltung in der Migrations- und
Integrationspolitik. Baden-Baden: Nomos. In: dms – der moderne staat 12(2),
481-485.
Conferences & Workshops
- IRSPM (2021, 2022, 2023, 2024, 2025)
- IIAS (2025)
- ECPR Joint Sessions of Workshops (2024)
- ICPP (2023)
- DVPW (2024)
- Annual Meeting of the Section Policy-Analysis and Public Administration (DVPW) (2022, 2023, 2024)
- Annual Meeting of the Forum for Early Career Policy and Public Administration Researchers (FoJuS) (2022, 2023, 2024, 2025)
- Workshop “Micro Foundations of Administrative Inequality: Connecting the Dots”,
- 2025 Conference “Current Directions in Research on Political Support”, University of Duisburg-Essen, 2024
- Rhine-Waal University of Applied Sciences, invited to give a guest lecture on public sector reforms in the German states, 2023 & 2024
- Working Lab „Umkämpfte Teilhabe in postmigrantischen Demokratien“, Interdisziplinäres Zentrum für Integrations- und Migrationsforschung (InZentIM), 2023
- Urban Thinkers Campus Mannheim, invited to give a presentation on administrative language & gender, 2022
- Workshop „Interkulturelle Öffnung in der öffentlichen Verwaltung“, City of Lehrte, invited to give an input talk, 2022
- Workshop “Street-Level Bureaucrats in Times of Change”, 2021
- Miniconference “Social Equity and Public Administration: The Behavioral Perspective”, 2021