"Administration 4.0 (Verwaltung 4.0) means in essence the technical integration of cyber physical systems in the public administration as well as the application of the Internet of Things and Internet of Services in the processes of government and administration including resulting consequences for the value creation, the business models as well as the supporting services and the organization of work."
Haefler Vision for Administration 4.0 (Verwaltung 4.0)
Intelligent objects such as smart glasses, smart TVs, smart whiteboards and wearables can be used very differently in government departments, agencies, decision-making processes and procedures. However, the most powerful potential for change lies not in smart paper, but in its transfer into an smart electronic format. The comprehensive introduction of interoperable electronic file and processing systems shifts documents, files, processes and related services into the Internet of Things and the Internet of the Services. Central tasks of information processing and decision-making can highly be automated without dismissing human decision-makers from their responsibilities. This allows a much greater mass processing of individual applications, invoices and approval processes. Smart processes actively support the process of processing processes. Processes control themselves through responsibilities and the dynamic decision-making networks. Autonomous, self-organizing processing systems with approval fiction replace the established and paper-based record management systems. Portal-based points of single contact take care of all the concerns of citizens and companies, without overburdening them with administrative knowledge. Proactive government services and smart administrative decisions (notifications) complete the portfolio. All these new collaborative approaches strengthen the dynamic self-organization and could lead to the dissolution of classical jurisdictions and fields."
Sources: von Lucke, Jörn und Schumacher, Florian: Whitepaper Verwaltung 4.0, internes Diskussionspapier E6, The Open Government Institute, Zeppelin Universität, Friedrichshafen 2014, S. 10 und von Lucke, Jörn und Schumacher, Florian: Erste Skizze zur Verwaltung 4.0: Neuartige Formen der Kooperation in der öffentlichen Verwaltung durch intelligente Objekte und cyberphysikalische Systeme, in: Erich Schweighofer, Franz Kummer und Walter Hötzendorfer (Hrsg.): Kooperation, Tagungsband des 18. Internationalen Rechtsinformatik Symposions, Band 309, Österreichische Computergesellschaft, Wien 2015, S. 220 f. in Anlehnung an die zentrale Definition von Industrie 4.0 (Promotorengruppe Kommunikation der Forschungsunion Wirtschaft – Wissenschaft und acatech – Deutsche Akademie der Technikwissenschaften e.V.: Deutschlands Zukunft als Produktionsstandort sichern – Umsetzungsempfehlungen für das Zukunftsprojekt Industrie 4.0, Abschlussbericht des Arbeitskreises Industrie 4.0, Frankfurt 2013, S. 18).
Note: The term "Verwaltung 4.0", which is now used by many parties in Germany, as well as the associated word image mark are the creation of IVM² (http://www.ivmhoch2.de, Institut für Verwaltungsmanagement, Mittelstands-forschung und Zukunftsplanung GmbH, Sporkhorststraße 3, 65199) Wiesbaden). They are from the year 2013 (see Wilfried Kruse and Frank Hogrebe: "Industrie 4.0" needs "Verwaltung 4.0", in: Behördenspiegel, issue 04/2013, further explanations under: http://www.ivmhoch2.de/Verwaltung40. html).
The Haefler definition, published in 2015, and the corresponding Häfler vision statement are work results from the years 2014/15 and reflect the understanding of the concept in research and teaching at The Open Government Institute of the Zeppelin University in Friedrichshafen. The Haefler comprehension is primarily based on the concept "Industry 4.0", introduced by the German "Industrie 4.0" working group.