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Haefler Definition of Smart Government

"Smart Government should be understood as the management of business processes related to government and administration with the help of intelligently networked information and communication technologies (ICT). Intelligently networked governance uses the opportunities of interconnected smart objects and cyber-physical systems for the efficient and effective performance of public tasks. This includes the portfolio of e-government and open government, embracing big data and open data. At its core, it is about sustainable government and administrative actions in the age of the Internet of Things and the Internet of Services, whose technical foundation is on the Internet of Systems, the Internet of People and the Internet of Data. This definition includes the local or municipal level, the regional or provincial level, the national or federal level as well as the supranational and global level. Included is thus the entire public sector, consisting of legislative, executive and judiciary as well as public enterprises."

Source: Jörn von Lucke: Smart Government - Wie uns die intelligente Vernetzung zum Leitbild „Verwaltung 4.0“ und einem smarten Regierungs- und Verwaltungshandeln führt, Whitepaper, The Open Government Institute, Friedrichshafen 2015, S. 4. Online: